Return & Refund Policy

Return & Refund Policy

Last Updated: July 25, 2026

At Ansha Shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy to understand the conditions for returns, exchanges, and refunds.

Return Eligibility

You may request a return if:

  • The item is damaged, defective, or incorrect.

  • The item is unused, unworn, and in its original condition.

  • The item is returned with its original packaging, tags, and accessories.

  • The return request is submitted within 7 days of receiving your order.

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

  • Personalized or custom-made products

  • Gift cards

  • Downloadable digital products

  • Perishable goods

  • Personal care or hygiene items that have been opened or used

  • Clearance or final sale items (unless required by law)

How to Request a Return

To start a return:

  1. Contact our customer support team.

  2. Provide your order number and the reason for the return.

  3. If the item is damaged or incorrect, include clear photos of the product.

  4. Wait for return instructions before sending the item back.

Returns sent without prior approval may experience delays in processing.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Your refund will be processed to your original payment method.

  • Refunds are typically issued within 5–10 business days, depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Exchanges

If you receive a defective, damaged, or incorrect item, we will gladly replace it, subject to product availability.

If the requested replacement is unavailable, you may choose a refund or an alternative product of equal value.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

We will work to resolve the issue as quickly as possible.

Return Shipping

  • If the return is due to our mistake (wrong item, defective, or damaged product), Ansha Shop will cover the return shipping cost.

  • If the return is for any other eligible reason, the customer may be responsible for the return shipping charges unless otherwise stated.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider, as processing times may vary.

  3. Contact your bank.

  4. If you still have not received your refund, please contact our support team.

Order Cancellation

Orders may be canceled before they are shipped.

Once an order has been dispatched, it cannot be canceled. You may request a return after delivery if your order meets the return eligibility requirements.

Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us.

Ansha Shop

Email: support@anshashop.com

Phone: +1 (123) 456-7890

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM

Thank you for shopping with Ansha Shop. We value your trust and are committed to making your shopping experience simple, secure, and satisfying.